This paper outlines common challenges agencies face while administering benefits and gives examples of how technology can streamline the process. It also discusses the importance of user-centered design, and the necessity of utilizing technology as part of a holistic strategy to implement public benefits.
Data-sharing across public benefits programs can help enroll low-income people into other benefits for which they qualify. This guide helps local policymakers and program officials identify opportunities under federal law to streamline the application and enrollment process.
