Author: Sonal Ambegaokar
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Improving Customer Service in Health and Human Services Through Technology
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
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Opportunities to Streamline Enrollment Across Public Benefit Programs
This resource provides guidance on streamlining enrollment across public benefit programs to improve efficiency, reduce administrative burdens, and enhance access for eligible individuals and families.