Author: Sarah Esty
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Human-Centered Design 
Lightning Talks at BenCon 2023
Lightning talks on innovative ideas, approaches, and pilots to understand and improve benefits delivery. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Human-Centered Design 
Biden-Harris PMA Webinar: Streamlining Service Delivery for Five Life Experiences
The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.