Human-Centered Design Biden-Harris PMA Webinar: Streamlining Service Delivery for Five Life Experiences The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research. Performance.gov2023
Human-Centered Design Lightning Talks at BenCon 2023 This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023. Beeck Center for Social Impact + Innovation2023
