Human-Centered Design Summer of CX Webinar Series: Improving CX for Benefit Access This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs. Beeck Center for Social Impact + Innovation2024
Product Management Takeoff Velocity and Rocket Fuel: How to Continue Forward Momentum at BenCon 2024 NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships. Beeck Center for Social Impact + Innovation2024
Human-Centered Design How to Build and Scale a Simple, Powerful Feedback Widget Explore how statewide feedback platforms can turn real-time input into tools for building a more responsive, people-centered government. Beeck Center for Social Impact + Innovation2025
