Author: Robert D. Austin
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Human-Centered Design 
Design in the Public Sector: Toward a Human Centered Model of Public Governance
This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings. It also considers public design practices might signal the emergence of human-centered models of public governance that counterbalance more bureaucratic and analytical traditions.