Human-Centered Design Summer of CX Webinar Series: Principles to Improve CX This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs. Beeck Center for Social Impact + Innovation2024
Automation + AI The Equitable Tech Horizon in Digital Benefits Panel Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023. Beeck Center for Social Impact + Innovation2023
