Author: Nancy Y. Augustine

Modernizing Public Benefits Delivery: How Innovation Can Deliver Results for Eligible Households and Taxpayers

A modernized public benefits system would better serve program participants, administrators, policy makers, and taxpayers. This paper proposes a set of principles both define the desired future state and outline the values that shape decision making along the way. Practices describe the processes needed to achieve modernization.

• National Academy of Public Administration
• 2023