Author: Kelli Ho
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Healing Policy Papercuts: Aligning small conflicts in application requirements makes public benefits easier to access
Integrating eligibility and enrollment benefits is an increasingly important undertaking for state governments around the country. However, states already in the process of integrating benefits are encountering an issue: differing and contradictory submission requirements dictated by the federal agencies running these benefits programs. Aligning these fragmented requirements is necessary to build a truly human-centered process for state benefits programs.
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Human-Centered Design 
How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.