Human-Centered Design How to create a service blueprinting facilitation guide A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs. Nava Public Benefit Corporation2019
Policy Healing Policy Papercuts: Aligning small conflicts in application requirements makes public benefits easier to access Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services. Nava Public Benefit Corporation2022
