This guide is intended to provide everything else, with a focus on the basics of UI technology projects, guidance on standards for equitable uses of technology, and strategies for how to have a positive impact on these projects.
This report, jointly authored by The Century Foundation, the National Employment Law Project, and Philadelphia Legal Assistance, presents the findings of an intensive study of state efforts to modernize their unemployment insurance (UI) benefit systems. This is the first report to detail how UI modernization has altered the customer experience. It offers lessons drawn from state modernization efforts and recommends user-friendly design and implementation methods to help states succeed in future projects.
