Author: Jennifer Pahlka
-
Don’t Fight Paper With Paper: How To Build a Great Digital Product With the Change in the Couch Cushions
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
-
The How We Need Now: A Capacity Agenda for 2025
This paper outlines the need for comprehensive reforms to improve the U.S. government's capacity to effectively implement policies, focusing on reducing bureaucratic inefficiencies, enhancing workforce structures, and leveraging digital infrastructure.
-
Recoding America at BenCon 2023
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
-
Software Update Required: COVID-19 Exposes Need for Federal Investments in Technology (Virtual Hearing)
House Committee on the Budget virtual hearing regarding the importance of federal investments in technology and software updates during COVID-19.
-
Recommendations to Set Path for Reform at the Employment Development Department
In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.
-
Delivery-Driven Government: Principles and Practices for Government in the Digital Age
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.