Author: Hayley Pontia
Showing 2 Results
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Human-Centered Design 
Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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Procurement 
Procuring Differently: How Colorado Used User Research and Active Vendor Management for COVID-19 Technology
In June 2020, the state implemented an innovative and entirely virtual vendor selection process to evaluate these solutions under the direction of the Colorado Digital Service (CDS).