Author: Gwen Rino
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Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery
LA County and GetCalFresh made access to food assistance more equitable by offering a more flexible interview process.
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Human-Centered Design 
What Happens When People Feel Ownership Over Their Benefits
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.