Automation + AI How to make your content AI‑readable Guidance on improving how well AI systems can understand digital content. It emphasizes using machine-readable formats and applying clear content design strategies to enhance both AI processing and human accessibility Nava Public Benefit Corporation2025
User Research When the “Wrong” Words Can Help People Find the Right Services A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America. Gov Loop2023
