User Research When the “Wrong” Words Can Help People Find the Right Services A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America. Gov Loop2023
Automation + AI How to make your content AI‑readable Guidance on improving how well AI systems can understand digital content. It emphasizes using machine-readable formats and applying clear content design strategies to enhance both AI processing and human accessibility Nava Public Benefit Corporation2025
