Author: Genevieve Gaudet
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Automation + AI 
Helping Families Access Public Benefits with AI and Automation
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
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Human-Centered Design 
Improving Users’ Experience With Online SNAP and Medicaid Systems
State and county agencies have made remarkable progress digitizing their forms and processes. But to take full advantage of online systems, agencies must also ensure that people can easily set up and sign into online accounts. This would not only benefit clients, but also significantly reduce the workload for caseworkers and administrators, allowing them to focus on clients that need more intensive in-person assistance.
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Digital Identity 
Removing Barriers to Access From Remote Identity Proofing
Some states are adding unnecessary complexity to benefits application processes by requiring Remote Identity Proofing (RIDP) before applying or truncating other business. This paper provides background on RIDP, explains when it’s required, and makes recommendations on how states can preserve the security of online interfaces without the barrier of RIDP.
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Human-Centered Design 
How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.