Author: Aspen Institute
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Human-Centered Design 
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Data 
NCDHHS: Cross-Enrollment in SNAP, WIC, and Medicaid
In this presentation, team members from the North Carolina Department of Health and Human Services provide an overview of the implementation process for cross enrollment with SNAP, WIC, and Medicaid in North Carolina.
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Data 
Cross Enrollment WIC Case Study: A Joint Project of MDHHS and Benefits Data Trust
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
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Policy 
Reimagining a U.S. Benefits System That Supports All Workers: Five Key Takeaways from Public and Private Benefit Leaders
This rapporteur’s report features 5 key takeaways from the Aspen Institute Financial Security Program's 2022 Benefits Forum with 55 experts in public and private benefits, including corporate leaders, policymakers, worker advocates, entrepreneurs, and researchers, who came together to brainstorm solutions for closing gaps in our public and private benefits and strengthening their design and delivery to support all workers and their families. The goals were to identify areas of agreement across stakeholders and imagine and invent the benefits solutions that workers need today, and in the future, to promote household financial security. Participants concluded on five key takeaways from the discussions: 1. Households Need a Core Bundle of Benefits 2. Technology is Important, but it’s not a Panacea 3. Narrative change around Benefits is critical 4. Government and Employers have Important, Shared Roles 5. Financial Security Outcomes of Benefits must be Measured