Author: Angela Colter

Healing Policy Papercuts: Aligning small conflicts in application requirements makes public benefits easier to access

Integrating eligibility and enrollment benefits is an increasingly important undertaking for state governments around the country. However, states already in the process of integrating benefits are encountering an issue: differing and contradictory submission requirements dictated by the federal agencies running these benefits programs. Aligning these fragmented requirements is necessary to build a truly human-centered process for state benefits programs.

• Nava Public Benefit Corporation
• 2022