A report based on interviews with municipal digital service leaders and key takeaways in creating and maintaining a successful DS team.
“Digital Services” teams, offices or departments are becoming ubiquitous in American cities. As municipalities develop these teams, questions on what digital services teams are, what they accomplish, and how they help municipalities meet their goals continue to grow.
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This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.