Resource Management Strategy

The Growth & Best Practices of Municipal Digital Service Teams

A report based on interviews with municipal digital service leaders and key takeaways in creating and maintaining a successful DS team.

Author: Louisa Sholar
Published Year: 2022

“Digital Services” teams, offices or departments are becoming ubiquitous in American cities. As municipalities develop these teams, questions on what digital services teams are, what they accomplish, and how they help municipalities meet their goals continue to grow.