The PHL Service Design Studio is a team of researchers, service designers, strategists, and public servants who lead service improvement efforts at the City of Philadelphia.
We believe we’re closer to creating a more just city when residents and staff—who have been and continue to be marginalized by government actions—can access and deliver government services with ease and agency.
To support this belief, we collaborate with community members and staff at all levels of government to design accessible, equitable, and trauma-responsive services that honor the diverse needs of Philadelphians.
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Case study: Designing trauma-informed services
This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
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