City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
Executive Order 14058, issued by President Joe Biden on December 13, 2021, aims to enhance the federal customer experience and service delivery to rebuild trust in government.
mRelief recently completed a research study to investigate whether there are specific parts of the Supplemental Nutrition Assistance Program (SNAP; also known as food stamps) benefits application process that make it difficult to complete. We conducted interviews with mRelief users and SNAP outreach workers (individuals whose job responsibilities include providing SNAP application assistance in person or over the phone) in Illinois. We also conducted group interviews with SNAP outreach workers to collaborate with them to uncover findings and develop recommendations.
This report offers a critical framework for designing algorithmic impact assessments (AIAs) by drawing lessons from existing impact assessments in areas like environment, privacy, and human rights to ensure accountability and reduce algorithmic harms.
Algorithmic impact assessments (AIAs) are an emergent form of accountability for organizations that build and deploy automated decision-support systems. This academic paper explores how to co-construct impacts that closely reflects harms, and emphasizes the need for input of various types of expertise and affected communities.
ACM Conference on Fairness, Accountability, and Transparency (ACM FAccT)
This case study highlights Michigan’s integrated, data-driven approach to reducing food insecurity through cross-agency collaboration, referral tracking, and targeted outreach.
American Public Human Services Association (APHSA)
Coordinating SNAP & Nutrition Supports (CSNS) is a cohort program developed by the American Public Human Services Association (APHSA) and No Kid Hungry, a national campaign run by Share Our Strength.
American Public Human Services Association (APHSA)
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
Reddit's unemployment forums have become vital support networks during the pandemic, offering advice, emotional support, and a sense of community to those navigating job loss and financial hardship.
