Organization: Aspen Institute
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Human-Centered Design 
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Data 
NCDHHS: Cross-Enrollment in SNAP, WIC, and Medicaid
In this presentation, team members from the North Carolina Department of Health and Human Services provide an overview of the implementation process for cross enrollment with SNAP, WIC, and Medicaid in North Carolina.
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Data 
Cross Enrollment WIC Case Study: A Joint Project of MDHHS and Benefits Data Trust
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
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Policy 
Reimagining a U.S. Benefits System That Supports All Workers: Five Key Takeaways from Public and Private Benefit Leaders
This rapporteur’s report features 5 key takeaways from the Aspen Institute Financial Security Program's 2022 Benefits Forum with 55 experts in public and private benefits, including corporate leaders, policymakers, worker advocates, entrepreneurs, and researchers, who came together to brainstorm solutions for closing gaps in our public and private benefits and strengthening their design and delivery to support all workers and their families. The goals were to identify areas of agreement across stakeholders and imagine and invent the benefits solutions that workers need today, and in the future, to promote household financial security. Participants concluded on five key takeaways from the discussions: 1. Households Need a Core Bundle of Benefits 2. Technology is Important, but it’s not a Panacea 3. Narrative change around Benefits is critical 4. Government and Employers have Important, Shared Roles 5. Financial Security Outcomes of Benefits must be Measured
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Policy 
The Complete Financial Lives of Workers
If work is to provide a real pathway to financial security, public and workplace benefits need to reflect the realities of 21st century employment, which includes a workforce increasingly required to engage in nonstandard and sometimes multiple jobs and where job stability is not guaranteed. Download “The Complete Financial Lives of Workers: A Holistic Exploration of Work and Public and Workplace Benefit Arrangements” today to learn: - Four conditions of work and benefits that allow LMI workers to thrive – informed by front-line insights from Aspen’s Consumer Insights Collaborative - A new matrix to unpack and highlight the major connections between work and benefit arrangements and workers’ prospects for financial security - Five key recommendations to build a benefits system that meets the needs of all workers and addresses the inequities observed in the current labor market and benefits systems
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Policy 
Building the Tech-Enabled Safety Net: Public Benefits and Innovation Amid COVID-19
COVID-19 has highlighted the central role that technology plays in delivering essential services such as food, housing assistance, and unemployment insurance. How that technology is designed can make the difference between receiving or being denied the public benefits people are eligible for. The social safety net has been remade on the fly in response to COVID-19, but temporary patches to our systems aren’t sustainable. A growing field of tech-enabled safety net organizations have begun building tools that apply modern digital technology to the safety net. Getting people the services they’re eligible for requires the government to create policy and build technology that are inclusive, portable, interoperable, and people-centric. Read our new field scan, “Building the Tech-Enabled Safety Net” to understand a dozen fintech and civic tech organizations working across fourteen safety net programs and showing what’s possible when modern technology is married to a consumer insights perspective.
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Policy 
2022 Benefits Scorecard
Framework by the Aspen Institute to assess how both public and private benefits are performing to support workers’ financial security needs, identify where innovations are needed to fill current benefit gaps, and explore opportunities to improve and modernize design and delivery. This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
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Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
The Aspen Financial Security Program identified five reoccurring trends of social media platform usage by people in relation to safety net programs and four techniques for capturing people’s experiences in order to reform the safety net. This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
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Policy 
A Modernized System of Benefits is the Foundation for an Inclusive Economy
Report by the Aspen Institute discussing Benefits21, a multi-stakeholder, multi-faceted initiative to integrate and modernize benefits systems. This paper provides an overview of Benefits21, along with a discussion of the shortcomings of current public and private benefit systems.