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National Safety Net Scorecard
The existing system for evaluating state safety net programs does not adequately capture the human experience of accessing services. This new National Safety Net Scorecard is a more meaningful set of metrics that can effectively asses the true state of the current program delivery landscape and measure progress over time, creating a more human-centered safety net.
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MDHHS-1171 Assistance Application and Program Supplements
Michigan Department of Health and Human Service's benefits application form.
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Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Left Out: Policy Diffusion and the Exclusion of Black Workers from Unemployment Insurance
The exclusion of agricultural and domestic workers—predominantly African Americans—from the 1935 Social Security Act's unemployment insurance program is analyzed as a result of international policy diffusion rather than solely domestic racial politics.
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Johnnie: mRelief’s CRM
mRelief launches Johnnie, a platform that centers client dignity and enables client management from anywhere. Features include client communication mechanisms, assistance for document submission, keeping track of enrollment process, and tracking enrollment metrics.
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Implementing rules without a rules engine
It is frequently assumed that when rules are implemented as code, a rules engine is necessary. However, it is possible for policy people and engineers to effectively work together to code logic that drives technological system without needing a mediating rules engine at all.
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Growing Up NYC
Growing Up NYCÂ is mobile-friendly website that makes it simple for families to learn about and access city programs, as well as services and activities available to New York residents.
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Generation NYC
NYC's official resource for teens and young adults, including: peer & professional support, family support, education, health care, housing, employment, and other resources to help young people thrive.
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Five Things You May Not Know about the US Social Safety Net
A snapshot of the safety net’s reach, who might be most affected by changes to safety net programs, and what it will look like going forward.
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Federal Agencies Need to Strengthen Online Identity Verification Processes
Remote identify proofing is the process federal agencies and other entities use to verify that the individuals who apply online for benefits and services are who they claim to be. If the applicant responds correctly to personal questions, their identity is considered to be verified. However, data stolen in recent breaches could be used fraudulently to respond to knowledge-based verification questions. Alternative methods are available that provide stronger security, but these methods may have limitations in cost, convenience, technological maturity, and they may not be viable for all segments of the public.
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Exploring a new way to make eligibility rules easier to implement
Programs like Medicaid and SNAP are managed at the federal level, administered at the state level, and often executed at the local level. Because there are so many in-betweens, there is significant duplicated effort, demonstrating the need to simplify eligibility rules to facilitate easier implementation.
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Eligible Low-Income Children Missing Out on Crucial WIC Benefits During Pandemic
The report highlights that many eligible low-income children are not receiving WIC benefits during the COVID-19 pandemic, with participation rates varying significantly by state and lagging behind programs like Medicaid and SNAP.