This playbook is for government agencies and other civic organizations looking to mature their practical understanding of accessibility from one of basic compliance to an inclusive, human-centered experience.
This is a job description for the role of Diversity, Equity, Inclusion, & Accessibility Technology Advisor from the Technology Transformation Services (TTS).
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
Code for America describes its work building GetCTC, an e-filer that allows people to file simplified tax returns as specified in the revenue procedure required for the Child Tax Credit.
The inability to apply for Medicaid and SNAP in person during the COVID-19 pandemic necessitated a new way of interacting with social service agencies through online application submission. States can facilitate this by making online applications and systems more accessible and allowing for telephonic signatures on benefits applications.
Description of NYC language and disability access requirements, along with best practices to improve communication between NYC government and its diverse constituents.
