Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Automation + AI Digital Welfare States and Human Rights
In this report, the UN Special Rapporteur critically examines uses of digital technologies for administration of welfare programs across international contexts, and makes recommendations for using technology responsibly and ethically.
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Automation + AI Algorithmic Accountability for the Public Sector
This report presents evidence on the use of algorithmic accountability policies in different contexts from the perspective of those implementing these tools, and explores the limits of legal and policy mechanisms in ensuring safe and accountable algorithmic systems.
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Automation + AI Surveillance, Discretion and Governance in Automated Welfare
This academic article develops a framework for evaluating whether and how automated decision-making welfare systems introduce new harms and burdens for claimants, focusing on an example case from Germany.
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Automation + AI Artificial Intelligence: Background, Selected Issues, and Policy Considerations
This report aims to help congressional leaders understand AI, and provide key terms and definitions that would be important in crafting or understanding potential legislation on the topic.
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Automation + AI Popular Support for Balancing Equity and Efficiency in Resource Allocation
This article explores how online advertising algorithms bias between Spanish and English speakers for SNAP in California.
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Automation + AI Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
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Automation + AI I Am Not a Number
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
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Automation + AI Unpacking the White House blueprint for an AI Bill of Rights
On December 5, 2022, an expert panel, including representatives from the White House, unpacked what’s included in the AI Bill of Rights, and explored how to operationalize such guidance among consumers, developers, and other users designing and implementing automated decisions.
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Automation + AI Technology in the public sector and the future of government work
This report explores technologies that have the potential to significantly affect employment and job quality in the public sector, the factors that drive choices about which technologies are adopted and how they are implemented, how technology will change the experience of public sector work, and what kinds of interventions can protect against potential downsides of technology use in the public sector. The report categories technologies into five overlapping categories including manual task automation, process automation, automated decision-making systems, integrated data systems, and electronic monitoring.
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Automation + AI Trustworthy AI (TAI) Playbook
This playbook is an initial step by the Office of the Chief AI Officer (OCAIO) to support trustworthy AI development.
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Policy Benefits Protection Toolkit
This benefits protection toolkit is a step-by-step guide to develop and integrate a benefits protection strategy into your Direct Cash Transfer (DCT) program design. This toolkit includes a set of customizable templates, letters, and other tools which should be downloaded and modified for your pilot and local context.
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Talent + Hiring Digital Director (Content Director)
The Governor's Office of Administration is seeking a digital director 2 to join our growing and innovative Commonwealth Office of Digital Experience PA team! This is your chance to work with a wide range of technologies for an organization that works for the common good of Pennsylvanians. If you are detail-oriented, have excellent communication skills, and want a career serving the public, we want to talk to you!