Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Accessibility Hennepin County Accessibility Landing Page
Hennepin County's (MN) accessibility landing page.
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Accessibility Hennepin County Web Standards
Hennepin County's (MN) web standards, which define the required or acceptable quality of Hennepin County  websites and applications.
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Accessibility Hennepin County Writing Guide
Hennepin County's (MN) writing guide for County employees.
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Digital Identity Project Snapshot: MyFile NYC: Establishing Eligibility for Public Benefits Through Document Management Services
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.
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Data Leveraging Cross-Program Data to Modernize Outreach & Enrollment in SNAP and Connected Benefits
This resource outlines three data sharing models tested during the first cohort of the Coordinating SNAP & Nutrition Supports grant program
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Digital Identity Shaping Digital Identity Standards: Explainer and Recommendations
A plain-language explainer and recommendations on technical standard-setting for digital identity systems for non-technical audiences
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Lost in the Labyrinth: Helping Parents Navigate Early Care and Education Programs
Overview: Families with the youngest children stand to gain the most from improved access to benefits, yet persistent fragmentation in early care and education (ECE) programs creates challenges in finding, applying for, and enrolling in services. As a result, families miss out on critical opportunities for their children at the time when these ECE programs have the highest impact. The New Practice Lab examined what these missed opportunities look like up close in one state and collected data on the fractured system of programs and funding streams across all fifty states to begin illustrating the complexity that families face. Ultimately, we see wide variation across states with plenty of opportunities to increase access to information, simplify application procedures, and create more equitable access to these services.
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Diversity, Equity + Inclusion Equitable Name Test
An open source list of names and considerations for names to make systems more equitable.
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Engineering + Software Development Digital Service Toolkit
Toolkit of resources from the Government of New South Wales to help design, develop and deliver better digital experiences.
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Digitizing Policy + Rules as Code Exploring Rules Communication: Moving Beyond Static Documents to Standardized Code for U.S. Public Benefits Programs
This brief analyzes the current state of federal and state government communication around benefits eligibility rules and policy and how these documents are being tracked and adapted into code by external organizations. This work includes comparisons between coded examples of policy and potential options for standardizing code based on established and emerging data standards, tools, and frameworks.
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Data Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Built Environment Project Snapshot: Reimagining the Role of Real Estate in Benefits Delivery
Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.