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Summer of CX Webinar Series: CX Metrics for Decision Making
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
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Strategies to Support Young People’s Access to Public Benefits
This Urban Institute report identifies strategies to improve young people’s access to public benefits through targeted outreach, benefit navigation, cross-organizational partnerships, and streamlined eligibility processes.
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Federal Changes Provide New Opportunities to Elevate the Voices of People With Lived Medicaid Experience in Policy Decisions
This article discusses new federal rules that offer state advocates opportunities to amplify the voices of Medicaid enrollees in policy decisions.
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Senior Product Manager, Artificial Intelligence
This is a job description for the role of Senior Product Manager, Artificial Intelligence for the State of Maryland.
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Data Analytics Organizational Change Manager
This is a job description for the role of Data Analytics Organizational Change Manager from the State of Ohio.
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AI Policy and Programs Manager
This is a job description for the role of AI Policy and Programs Manager for the State of Maryland
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CalAcademy Training Program Manager
This is a job description for the role of Program Manager from the State of California.
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CalAcademy Curriculum Design Lead
This is a job description for the role of Curriculum Design Lead from the State of California.
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“Collective Intelligence” Problem Solving Exercise Template
This exercise template includes detailed steps and prompts to encourages participants to collaboratively address challenges with peers.
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“What’s On Your Radar” Prioritization Exercise Template
The What’s On Your Radar exercise is an interactive, level-setting exercise designed to help individuals identify and prioritize their work.
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Use of Publicly Available Generative AI
Guidelines for the use of publicly available generative artificial intelligence (AI) in the State of North Carolina
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Government Digital Service Team Tracker
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.