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Human-Centered Design Keeping Students Fed in an Uncertain Back to School Season: What We Learned from P-EBT, and What Comes Next
Code for America describes its work building the P-EBT online application and the consulting it provided to 10 states regarding implementing the program in a quick, effective, and human-centered way. Despite herculean efforts among human services and education agencies to get P-EBT off the ground, there were a few key technological, operational, and logistical barriers that consistently got in the way and hampered a smooth rollout of the program across the country.
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Human-Centered Design GetCalFresh Demo Website
Demo website for GetCalFresh—Code for America and the state of California’s efforts to simplify the SNAP application process.
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Human-Centered Design Proof Points for Human-Centered Benefits Administration
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
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Policy Does the Supplemental Nutrition Assistance Program Affect Hospital Utilization Among Older Adults? The Case of Maryland
Accounting for the strong effects of health care access, this study finds that SNAP is associated with reduced hospitalization in dually eligible older adults. Policies to increase SNAP participation and benefit amounts in eligible older adults may reduce hospitalizations and health care costs for older dual eligible adults living in the community.
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Claim Your Child Tax Credit
Code for America’s simplified tax filing tool that allows users to claim their Child Tax Credit and any missing amount of their third stimulus payment.
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Human-Centered Design In Their Own Words: Parents Help Us Understand Barriers to Accessing WIC
Code for America explores the systems at play and the individuals experience of participants in WIC. By investigating overall quantitative trends in coverage, redemption, and retention rates, they use the data as a guide to build out a qualitative research plan that explains why such trends are occurring.
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Building Healthier Lives Through Increased SNAP Participation
This fact sheet describes a study demonstrating that Benefits Data Trust’s Outreach and Application Assistance increased SNAP participation more than seven-fold, reducing Medicaid spending and improving health in North Carolina.
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A Playbook for Improving Unemployment Insurance Delivery
A playbook by New America describing lessons learned from past recessions, recent pandemic-inspired innovations, and complementary benefit spaces like SNAP and WIC.
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Rapidly Building Unemployment Services During the Pandemic
Nava partnered with the State of California’s Employment Development Department to build and deploy two digital services to assist Californians seeking unemployment benefits, in just three months.
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Policy “It has meant everything”: How P-EBT Helped Families in Michigan
This report explores Michigan’s implementation of the Pandemic Electronic Benefit Transfer (P-EBT) program. Drawing on interviews from individuals within the Michigan Department of Health and Human Services and input from SNAP participants via surveys distributed using the Fresh EBT app, this report provides insights into the strategies that enabled Michigan to roll out an entirely new program quickly and effectively.
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Digitizing Policy + Rules as Code Removing Barriers: Public Benefits and Voter Registration
The GetCalFresh team, the California Department of Social Services, and the California Secretary of State’s office worked together to create a simplified, accessible voter registration experience with clients. When people come to GetCalFresh.org, they are looking to apply for food assistance, so the state of California did not want voter registration to become an obstacle to the goal of getting food assistance. Thus, rather than directing clients to anther website, they offered to text clients a link to the CA Secretary of State’s voter website with directions on how to register.
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Diversity, Equity + Inclusion The New Practice Lab’s Racial Equity Framework
New America’s New Practice Lab discusses insights into racial inequities within the Unemployment Insurance System, and provides recommendations its framework for rectifying inequality in policies and programs moving forward.