Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Mecklenburg County, North Carolina’s Coordinating SNAP & Nutrition Supports Impact Report
Through the Coordinating SNAP & Nutrition Supports program, Mecklenburg County, NC leveraged a Food Security Navigator model and data analysis to increase access to nutrition supports. This report documents best practices and lessons learned from their project.
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FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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U.S. Digital Service (USDS) Medicaid Renewals Playbook
The Medicaid Renewals Playbook offers strategies for technologists assisting states in streamlining Medicaid renewal processes during the COVID-19 Public Health Emergency unwinding.
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Head of User Experience
This is a job description for the role of Head of User Experience from the Commonwealth of Pennsylvania.
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Cross Enrollment WIC Case Study: A Joint Project of MDHHS and Benefits Data Trust
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
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The Six Ways We Help You Avoid Website Risks
Short guidelines to help entities understand how the City of Seattle Information Technology's Digital Engagement Team can help avoid website risks.
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City of Seattle Digital Style Guide
Style guide for creating digital experiences in the City of Seattle
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Driving Medicaid Renewals via the Providers App
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Engaging People with Lived Experience to Improve Federal Research, Policy, and Practice
This webpage links to materials ASPE has prepared as it leads work on how federal agencies and programs can meaningfully and effectively engage people with lived experience.