This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This resource is a research paper examining the role of the public safety net in insuring job losers against income loss, analyzing which government programs provide financial support and how benefits vary based on pre-job loss income levels.
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
Clearing applicant backlogs is an important solution to the UI crisis. State governments and federal agencies could facilitate access to public benefits by collaborating to develop interoperable technology platforms that use open source software and modular design. Panelists discuss opportunities to prevent future UI crises by reimagining how governments deliver benefits to their citizens.
Teams crafting policy inside and outside government can use the assessment to center their policy-making activities around those most impacted by their proposed programs and policy ideas.
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
This study examines how providing information about administrative burden influences public support for government programs like TANF, showing that awareness of these burdens can increase favorability toward the programs and their recipients.
This guide explains the U.S. Digital Service’s “discovery sprint,” a process by which teams can quickly build a common understanding of the status of complex organization, system, or service.
This article discusses the various benefits of publicly-funded open-source software. These benefits include fairness and transparency, economic stimulus, and support of the Federal Source Code Policy Agenda.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
This article explores ongoing efforts to modernize state unemployment insurance (UI) systems, addressing long-standing inefficiencies and challenges exposed by the COVID-19 pandemic.
A primer by New America for government entities thinking about embracing open-source solutions. This report is based on interviews with experts in the field, the organization’s work on piloting open source projects with partners around the world, and a review of nearly 50 reports, documents, and resources on the creation and usage of open source software.
