Implementing flexible interview scheduling in Los Angeles County's CalFresh program significantly increased benefit approval rates and reduced processing times, particularly aiding working families, students, and individuals experiencing homelessness.
The IRS Direct File Pilot Program After Action Report evaluates the 2024 pilot of a free, government-run tax filing system, assessing taxpayer participation, user experience, and potential for future expansion.
The "Implementing Paid Family and Medical Leave" report examines New Jersey's experience with paid leave programs, offering insights and recommendations for effective policy design and implementation.
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
American Public Human Services Association (APHSA)
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
Though the rhetoric of “waste, fraud, and abuse” is ubiquitous when it comes to welfare programs, low-income households receive little relief from benefits programs. Most efforts to make public benefits systems more “efficient” actually just waste time and money in practice. They instead serve to stigmatize low-income families and chip away at the little assistance that remains available to them.
Code for America's GetCTC portal simplifies access to the Child Tax Credit for low-income families by providing a mobile-friendly, bilingual platform for streamlined tax filing.
The U.S. Department of Labor provides a playbook to help state workforce agencies enhance communication with unemployment claimants by offering clear, proactive updates on claim statuses, thereby improving claimant satisfaction and reducing call center inquiries.
It is necessary give the public servants who manage safety-net systems the technology tools and incentives to track critical outcomes and meet people where they are.
This guide consolidates learning and spotlights principles, insights, and emerging practices to guide municipal leaders and public-private partnerships interested in designing basic income programs that are ethical, equitable, rigorous, informative, and consequential for local, state and national policymaking.
The GAO placed the UI system on its High Risk List in June 2022, leading the DOL to develop a transformation plan detailing activities and strategies for building a resilient UI system capable of responding effectively to future economic challenges.
