Event Webinar

Introducing and Scaling Digital Services and Human-Centered Design practices in the City of Seattle

Join the Digital Service Network (DSN) for a webinar to learn more about how the City of Seattle introduced and scaled digital services and human-centered design practices across the City.

Starts: October 12, 2023 at 3:00 PM EST

Ends: October 12, 2023 at 4:00 PM EST

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network

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In 2017, the City of Seattle established a new IT Department. This department was tasked with creating the City’s first centralized digital services team focused on providing improved products and services for the public. 

Join the Digital Service Network (DSN) and the DSN’s UX Subnetwork as we hear from Michal Perlstein, Senior Manager of Digital Engagement to learn more about how the City of Seattle introduced and scaled digital services and human-centered design practices across the City. She’ll discuss the journey of establishing the team, challenges and solutions she discovered, how the team is working now to meet the needs of constituents, and how the team is looking forward.