Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
CMS has identified a number of immediate and longer-term strategies that states can implement to improve application processing timeframes and address application backlogs.
This presentation shares user experience research on the challenges, priorities, and opportunities for improving the journey of Bay Area residents seeking affordable housing.
This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.
San Francisco Mayor's Office of Housing and Community Development
Sheev Davé, Product Manager at Notify.gov (GSA), provides an overview of what makes an effective multilingual translation through the principles of designing tools that have the ability to have conversations, meeting communities where they are, use of plain language and prioritize tricky topics, key life events and using trusted delivery sources.
Inclusive design means making design choices that take into account personal identifiers like ability, race, economic status, language, age, and gender. This resource walks folks through an introduction to inclusive design, focusing on accessibility and equity.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
This slide deck describes the main mechanisms in a dynamic analysis of H.R. 1, explains the changes to SNAP, and explains the macroeconomic effects and budgetary feedback of those changes.
