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  Human-Centered Design

  How IRS Direct File Demystified Tax Forms and Built Trust

  This mainstage session from FormFest 2024 featured behind-the-scenes stories about the IRS’ work to turn tax forms from static PDFs into a user friendly digital experience.

  • Beeck Center for Social Impact + Innovation
  • 2024

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  Human-Centered Design

  Scaling Form Improvements in State Government

  This session from FormFest 2024 features Arizona’s form improvement capacity building initiative and Massachusetts’ form improvements that were a result of the Delivering a Digital-First Public Experience act.

  • Beeck Center for Social Impact + Innovation
  • 2024

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  Human-Centered Design

  Beyond the Basics Accessible Form Validation That Works

  See how Massachusetts is improving digital accessibility with form validation fixes, live demos, code tips, and guidance for ADA compliance.

  • Beeck Center for Social Impact + Innovation
  • 2025