This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.
The Department of Homeland Security's Biometric and Identity Technology Center (BI-TC) has hosted Biometric Technology Rallies to test new and emerging biometric technologies since 2018. This website hosts information about the 2022 and 2023 rallies.
This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.
The U.S. Department of Homeland Security (DHS) Artificial Intelligence (AI) Roadmap outlines the agency's AI initiatives and AI's potential across the homeland security enterprise.
This is a toolkit designed to help Department of Homeland Security teams conduct usability testing for digital services, with templates, guidance, and best practices.
