This article examines how Chile’s SUSESO is balancing cost-focused procurement criteria with ethical AI concerns in its medical claims automation process.
The Electronic Privacy Information Center (EPIC) emphasizes the necessity of adopting broad regulatory definitions for automated decision-making systems (ADS) to ensure comprehensive oversight and protection against potential harms.
An A11y Jam session on how state agencies prioritize and manage digital accessibility compliance across complex systems using data-driven strategies and cross-agency coordination.
A11y Jam session focused on how local governments are advancing DOJ accessibility compliance using practical, resource-conscious strategies across high-impact digital services.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
What Works Cities helps local governments improve residents’ lives by using data and evidence effectively to tackle pressing challenges. The Certification Assessment helps cities benchmark their progress and develop a roadmap for improvement.
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
This blog post shares findings from the February 2025 AI Trust Study on Canada.ca, revealing how Canadians perceive government AI and what builds trust.
A public summary of findings from an AI trust study showing how Canadians perceive and trust different AI designs on the official government website, particularly preferring custom, transparent AI experiences over general third-party AI tools.
The A11y Jam opening session that introduces the April 2026 DOJ digital accessibility requirements and provides practical, plain-language guidance for government teams preparing for compliance.
In this piece, the Digital Benefits Network shares several sources—from journalistic pieces, to reports and academic articles—we’ve found useful and interesting in our reading on automation and artificial intelligence.
