This report describes C-Stat 2.0, an updated version of the the Colorado Department of Human Services’ performance-based analysis strategy that allows them to better focus on and improve performance outcomes that enhance people’s lives.
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
This study examines how providing information about administrative burden influences public support for government programs like TANF, showing that awareness of these burdens can increase favorability toward the programs and their recipients.
The article examines the effects of Arkansas’s Medicaid work requirements, finding substantial coverage losses and no significant increase in employment, compounded by widespread confusion among beneficiaries about the policy.
This report explores Michigan’s implementation of the Pandemic Electronic Benefit Transfer (P-EBT) program. Drawing on interviews from individuals within the Michigan Department of Health and Human Services and input from SNAP participants via surveys distributed using the Fresh EBT app, this report provides insights into the strategies that enabled Michigan to roll out an entirely new program quickly and effectively.
This article explores innovative strategies to improve access to public benefits by reducing administrative barriers and leveraging technology for a more user-friendly experience.
Report by the Aspen Institute discussing Benefits21, a multi-stakeholder, multi-faceted initiative to integrate and modernize benefits systems. This paper provides an overview of Benefits21, along with a discussion of the shortcomings of current public and private benefit systems.
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.
This report discusses the financial resilience strategies families used to manage gaps before benefits arrived, in addition to providing recommendations for how benefits can be better designed in the future to fit the financial lives of lower-income households.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and reducing filing burdens.
