Resources Archive - Digital Government Hub

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User Research

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Talent + Hiring
Design Researcher

This is a job description for the role of Designer Researcher from the Canadian Digital Service (CDS).
- Canadian Digital Service (CDS)
Human-Centered Design
Determining the true value of a website: A GSA case study

GSA has developed a composite indicator to visualize six key components of website success.
- U.S. General Services Administration (GSA)
- 2024
Human-Centered Design
Navigating the Sticky Web of Research Compensation

Recommendations and case studies on establishing practices for user research compensation in government organizations.
- U.S. Digital Response (USDR)
- 2022
User Research
Digital.gov Research Resources

Resources from Digital.gov on research
- U.S. General Services Administration (GSA)
User Research
How User Research Can Help

Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
- U.S. Digital Response (USDR)
- 2022
User Research
How User Research Can Help

Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
- 2022
User Research
7 Ways to Ignite User-Centered Design at Your Agency

Some tips for success when introducing user-centered design (UCD) to your organization.
- U.S. General Services Administration (GSA)
- 2015
User Research
MCPL User Survey Materials

The folder for conducting user surveys for the Montgomery County Public Libraries website redesign includes materials such as Homepage Usability Questions and a comprehensive Website Survey. These tools are designed to gather user feedback on the homepage's functionality and overall website experience, helping inform improvements that align with user needs and expectations.
- Montgomery County Public Library (MCPL) Digital Strategies Team
- 2022
Talent + Hiring
User Experience Researcher

This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
- City of Saint Paul
- 2024
Accessibility
Usability Starter Kit

Here are some tools and templates to help you create better user experiences.
- 2017
Human-Centered Design
DAHLIA Project Presentation

This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.
- San Francisco Mayor's Office of Housing and Community Development
- 2015
Talent + Hiring
Research and Evaluation Practice Lead

This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
- City of Philadelphia Office of Innovation & Technology
- 2023

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