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Human-Centered Design
FormFest 2024 Recap: Local Government Form Improvements
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Bend Indiana and others working on creating accessible legal forms.
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Human-Centered Design
FormFest 2024 Recap: How IRS Direct File Demystified Tax Forms and Built Trust
An event recap from one of FormFest 2024's mainstage sessions featuring speakers from the Internal Revenue Service (IRS).
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Human-Centered Design
Improving Service in Portland and New York: A FormFest 2024 Profile
A profile on FormFest speakers Greg Clapp, Josh Gregor, Sophia Tareen, Sourabh Chakraborty, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design
Forms From Coast to Coast
This mainstage session from FormFest 2024 featured form innovations from the City of New York, NY and the City of Portland, OR.
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Human-Centered Design
Weathering the Financial Aid Firestorm: A FormFest 2024 Profile
A profile on FormFest speakers Tait Chamberlain and Sean Cassidy, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design
Before the Research: Rethinking Internal Government Forms
Explore how improving internal forms can unlock more agile government, with a focus on New York City's research forms.
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Human-Centered Design
Beyond the Basics Accessible Form Validation That Works
See how Massachusetts is improving digital accessibility with form validation fixes, live demos, code tips, and guidance for ADA compliance.
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Human-Centered Design
Redesigning a Behavioral Health Complaints Form and Process
See how Colorado transformed a behavioral health complaint form into a trauma-informed, accessible tool that builds trust with constituents.
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Human-Centered Design
Scaling Out Government Assistance
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
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Human-Centered Design
Running Into the Fire: A FormFest 2024 Profile
A profile on FormFest speaker Luke Farrell, featuring stories about his motivations for working on public sector form innovation.
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Human-Centered Design
Sneak Peek of DC’s Field Guide to Fix Government Forms
Get an exclusive first look at The Lab @ DC’s form design playbook with tips, lessons, and engagement strategies from redesigning 60+ forms.
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Human-Centered Design
Track Your Form, Building the First Digital Tracker
Discover how Michigan created a real-time benefits application tracker that gives residents with clarity throughout the process.