Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Communications Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Human-Centered Design Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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Change Management Crafting Digital Policy in the Open in British Columbia: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
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Communications City of Santa Ana Done/Doing Update Repository
The City of Santa Ana's 'done/doing' update repository.
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Communications Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs. In this resource, readers will find a step-by-step process to uncover and validate an approach that will can guide your constituents to act— appropriate for all roles, including communications director, program manager, developer, product manager, or public policy practitioner.
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Communications Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Change Management Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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Communications Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
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Accessibility Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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Accessibility State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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Talent + Hiring Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
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Talent + Hiring Content Specialist/Creative Services Coordinator
This is a job description for the role of Content Specialist/Creative Services Coordinator from the City of Saint Paul.