The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
The Michigan Department of Health and Human Services, together with the Food Bank Council of Michigan and the Michigan Department of Education developed a comprehensive Food Insecurity Map and a closed-loop referral system for nutrition and economic supports.
American Public Human Services Association (APHSA)
The Increasing Stimulus Payment Take-up in California report by the California Policy Lab examines barriers to accessing federal stimulus payments and provides strategies to increase take-up among eligible Californians, particularly low-income and non-filers.
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
This case study highlights Michigan’s integrated, data-driven approach to reducing food insecurity through cross-agency collaboration, referral tracking, and targeted outreach.
American Public Human Services Association (APHSA)
This article explores how integrating behavioral science into public administration can improve government effectiveness, equity, and trust by redesigning public services with human behavior in mind.
Code for America describes its work building the P-EBT online application and the consulting it provided to 10 states regarding implementing the program in a quick, effective, and human-centered way. Despite herculean efforts among human services and education agencies to get P-EBT off the ground, there were a few key technological, operational, and logistical barriers that consistently got in the way and hampered a smooth rollout of the program across the country.
